Returns & Exchanges
At Spring Hill Nurseries, we want you to be successful in your gardening journey, which is why we offer a full guarantee on all live plants and garden supplies. If your order does not arrive in good condition or fails to grow, we will provide a replacement or a merchandise credit to ensure your satisfaction.
Contact Customer Support
Reach out to our gardening experts within the designated guarantee period of your shipment to report any issues with your plants or supplies.
Provide Order Details
Have your order number and the names of the specific varieties ready so we can quickly locate your purchase and verify your shipping information.
Submit Quality Documentation
In some cases, we may request a digital photo of the plant or product to help our horticulturists diagnose the issue and improve our future shipping methods.
Receive Replacement or Credit
Once your claim is processed, we will ship a one-time replacement during the next available planting season or issue a merchandise credit for the full purchase price.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing